Haste Makes Waste: How Faster Responses after Data Collection Trigger Consumer Privacy Concerns and Reduce Positive Reactions
Published online on June 12, 2026
Abstract
Journal of Service Research, Ahead of Print.
Empowered by advances in artificial intelligence (AI) and data technologies, service personnel can deliver highly personalized communication using automatically acquired consumer data. However, as firms increasingly rely on such data to enhance service ...
Empowered by advances in artificial intelligence (AI) and data technologies, service personnel can deliver highly personalized communication using automatically acquired consumer data. However, as firms increasingly rely on such data to enhance service ...