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The 2026 Service Research Priorities: AI-Driven Discovery, Interdisciplinary Influence Dynamics, and the “Interactive Service Scholarship Incubator” for Personalized Priorities

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Journal of Service Research

Published online on

Abstract

Journal of Service Research, Ahead of Print.
This article presents the 2026 Service Research Priorities (SRPs), developed via a hybrid AI–human agenda-setting approach. We construct large-scale concept networks from more than 10,500 service-related articles in core service journals and Financial ...