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Appointments aren’t Access: The Hidden Work of Getting Care

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Journal of Primary Care & Community Health

Published online on

Abstract

Journal of Primary Care & Community Health, Volume 17, January-December 2026.
Primary care access is often judged by appointment supply, waiting times, and utilisation, yet patients experience access as a series of small obstacles that accumulate into delay, drop-off, and avoidable deterioration. Building on existing literature on ...