Constructing Replaceability: Authenticity Regimes and the Automation of Emotional Labor
Published online on May 04, 2026
Abstract
Work and Occupations, Ahead of Print.
Why does the same AI technology replace identical emotional labor in one context but not another? Existing explanations focus on the nature of the task or the capability of the technology. This paper shows instead that the automation of emotional labor is ...
Why does the same AI technology replace identical emotional labor in one context but not another? Existing explanations focus on the nature of the task or the capability of the technology. This paper shows instead that the automation of emotional labor is ...