Navigating workplace incivility: Exploring turnover intention with resilience and affective commitment as shields in Pakistan and Malaysia
Tourism and Hospitality Research
Published online on September 21, 2024
Abstract
Tourism and Hospitality Research, Volume 26, Issue 2, Page 248-264, April 2026.
Around the globe, in the services sector, customers’ demands and expectations are continuously increasing. To meet their expectations, employees face high pressure from their customers and top management, and sometimes employees face workplace incivility ...
Around the globe, in the services sector, customers’ demands and expectations are continuously increasing. To meet their expectations, employees face high pressure from their customers and top management, and sometimes employees face workplace incivility ...