“Communication matters”: Impacts of motivating language and internal communication on hotel employees’ emotions, psychological resilience, and work engagement

Danni ZhengDepartment of Tourism, Fudan University, XuCentre for Gaming and Tourism Studies, Macao Polytechnic University, Meiyu TaoDepartment of Tourism, Fudan University, Stephen PrattRosen College of Hospitality Management, University of Central Florida

Tourism and Hospitality Research

Published online on September 06, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
Utilising communication to motivate employees is crucial in the dynamic hotel industry. By integrating the social information processing theory and the broaden-and-build theory, this study aims to investigate the impact of motivating language and internal ...