Critical success factors, knowledge management, organizational learning, and financial performance in tourism SMEs

Alexander Pippi, Erose Sthapit, Brian Garrod, Jarno Suni, Juho Pesonen, Business School, University of Eastern Finland, Department of Marketing, International Business and Tourism, Manchester Metropolitan Univeristy, School of Hospitality and Tourism Management, Sunway University, School of Management, Swansea University, United Kingdom of Great Britain and Northern Ireland

Tourism and Hospitality Research

Published online on March 03, 2026

Abstract

Tourism and Hospitality Research, Ahead of Print.
This study investigates which critical success factors enable knowledge management activities in tourism SMEs and how organizational learning mediates the knowledge management-financial performance relationship. Using an online survey of tourism SME ...