The influence of human-robot collaboration on perceived job duality and workplace well-being: Hotel employees’ perspectives

Jingjing Xu, Aaron Hsiao, Sacha Reid, Emily Ma, Department of Tourism and Marketing, Griffith Business School, Griffith University, Surrey Hospitality , Tourism Management, Surrey Business School, University of Surrey

Tourism and Hospitality Research

Published online on December 20, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
With the responsibilities of delivering customer service and creating moments of truth, hotel employees’ working lives are always difficult and now possibly have become more challenging because of the arrival of a service robot. To obtain an in-depth ...