Exploring the Impact of Public Service Motivation on Public Employee’s Coping Strategy With Clients: Nuanced Insights From Varied Contexts
Review of Public Personnel Administration: The Journal of Public Human Resource Management
Published online on December 31, 2024
Abstract
Review of Public Personnel Administration, Volume 46, Issue 2, Page 345-372, June 2026.
This study analyzes the impacts of public service motivation (PSM) on the front-line public employees’ coping strategy, considering the moderating roles of two contextual factors: organizational performance pressure and clients’ help deservingness. Two ...
This study analyzes the impacts of public service motivation (PSM) on the front-line public employees’ coping strategy, considering the moderating roles of two contextual factors: organizational performance pressure and clients’ help deservingness. Two ...