Good Thoughts Lead to Good Deeds: How Frontline Public Employee’s Social Mindfulness Affects Service-Oriented Organizational Citizenship Behavior
Review of Public Personnel Administration: The Journal of Public Human Resource Management
Published online on October 19, 2024
Abstract
Review of Public Personnel Administration, Volume 46, Issue 2, Page 393-417, June 2026.
In the context of rising pressures on services without linked resources, service-oriented organizational citizenship behavior (SOCB) has been recognized as a contributor to public sector success. Using the theory of empathy-induced altruistic motivation, ...
In the context of rising pressures on services without linked resources, service-oriented organizational citizenship behavior (SOCB) has been recognized as a contributor to public sector success. Using the theory of empathy-induced altruistic motivation, ...