The Impact of Workload on Service Time: Coping Mechanisms in Standardized Government Services
Review of Public Personnel Administration: The Journal of Public Human Resource Management
Published online on April 18, 2026
Abstract
Review of Public Personnel Administration, Ahead of Print.
Scholarship in Public Administration has extensively examined how frontline workers cope with workload. However, most studies focus on public services where employees have significant discretion, leaving standardized services – where service time is a ...
Scholarship in Public Administration has extensively examined how frontline workers cope with workload. However, most studies focus on public services where employees have significant discretion, leaving standardized services – where service time is a ...