How Organizational Citizenship Behaviors Are Distorted as a Coping Strategy on the Frontline: The Roles of Bureaucratic Control and Red Tape
Review of Public Personnel Administration: The Journal of Public Human Resource Management
Published online on March 19, 2026
Abstract
Review of Public Personnel Administration, Ahead of Print.
Previous studies on organizational citizenship behavior (OCB) have largely focused on its voluntary nature and related causes, outcomes, and scope, with limited attention to its potentially distorted nature. This study argues that controlling supervisory ...
Previous studies on organizational citizenship behavior (OCB) have largely focused on its voluntary nature and related causes, outcomes, and scope, with limited attention to its potentially distorted nature. This study argues that controlling supervisory ...