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Visual Attention in Healthcare Chatbot Interactions: Quantifying Varying Communication Styles with the K-Coefficient

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Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Published online on

Abstract

Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Volume 69, Issue 1, Page 153-159, September 2025.
Advancements in artificial intelligence (AI) are transforming healthcare chatbots, improving their potential to support patient education and engagement. The effectiveness of healthcare chatbots depends not only on technical ability but also on how their ...