Perceived Failure Severity of Domestic Robots: Sentiment Analysis of Robotic Vacuum Reviews
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Published online on October 10, 2025
Abstract
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Volume 69, Issue 1, Page 1022-1024, September 2025.
This work aims to enhance the classification of robot failures using natural language processing models and statistical analysis. Utilizing a coded dataset of 8,306 online customer reviews of robotic vacuum cleaners, we applied RoBERTa, to assess each ...
This work aims to enhance the classification of robot failures using natural language processing models and statistical analysis. Utilizing a coded dataset of 8,306 online customer reviews of robotic vacuum cleaners, we applied RoBERTa, to assess each ...