Smarter UX Evaluations? Comparing AI and Human Experts in Usability Analysis
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Published online on August 28, 2025
Abstract
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Volume 69, Issue 1, Page 1219-1222, September 2025.
This study investigates the potential of custom generative AI models for evaluating product usability, comparing their assessments to those of human experts. A custom GPT model, trained in social robot usability feedback and Nielsen’s heuristics, ...
This study investigates the potential of custom generative AI models for evaluating product usability, comparing their assessments to those of human experts. A custom GPT model, trained in social robot usability feedback and Nielsen’s heuristics, ...