An Analysis of Operational Processes in Coffee Shops Aimed at Improving Baristas’ Response to Highly-Customized Orders
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Published online on October 10, 2025
Abstract
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Volume 69, Issue 1, Page 1794-1799, September 2025.
For many coffee drinkers, customizing an order is central to the coffee shop experience. Accordingly, a key aspect of coffee shop operations—and barista work—is handling deviations from standard menu items. This article examines the relationship between ...
For many coffee drinkers, customizing an order is central to the coffee shop experience. Accordingly, a key aspect of coffee shop operations—and barista work—is handling deviations from standard menu items. This article examines the relationship between ...