The Effects of Citations and Confirmation Bias on Trust in Chatbots
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Published online on July 15, 2025
Abstract
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Volume 69, Issue 1, Page 1622-1627, September 2025.
Conversational AI chatbots based on large-language models offer promising applications, but their effective use requires they be accepted and properly trusted. Many chatbots provide users with citations as a form of explanation and social proof, but the ...
Conversational AI chatbots based on large-language models offer promising applications, but their effective use requires they be accepted and properly trusted. Many chatbots provide users with citations as a form of explanation and social proof, but the ...