Shifting to online and telephone bereavement support provision during the COVID-19 pandemic: A mixed methods study of bereavement service provider perspectives and lessons learnt for current practice

Lucy E. Selman, Jenny Birchall, Eileen J. Sutton, Tracey Stone, Renata Medeiros Mirra, Emma Gilbert, Mirella Longo, Kathy Seddon, Anne M. Finucane, Alison Penny, Anthony Byrne, Emily Harrop

Palliative Medicine: The Research Journal of the EAPC - A Multiprofessional Journal

Published online on November 24, 2025

Abstract

Palliative Medicine, Ahead of Print.
Background:Provision of remote (online/telephone) bereavement support accelerated during the COVID-19 pandemic. However, the extent and impact of this change and lessons learnt are unknown.Aim:To determine the extent to which UK voluntary and community ...