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‘I’m sorry Dave, I’m afraid I can’t do that’: Moral regulation in refusals by LLM chatbots

New Media & Society

Published online on

Abstract

New Media & Society, Ahead of Print.
This article explores how Large Language Model (LLM) chatbots regulate moral values when they refuse ‘unsafe’ requests from users. It applies corpus-based discourse analysis to examine how the chatbots employ tenor resources ofpositioning,tuning, and...