Navigating uncertainty in human-AI relationships: An investigation of communal uncertainty reduction strategies
Published online on April 07, 2026
Abstract
New Media & Society, Ahead of Print.
This study extends uncertainty reduction theory beyond dyadic interaction by introducingcommunal uncertainty reduction strategiesin human-AI socio-emotional communication, wherein users navigate AI-related uncertainty by engaging with both AI chatbots ...
This study extends uncertainty reduction theory beyond dyadic interaction by introducingcommunal uncertainty reduction strategiesin human-AI socio-emotional communication, wherein users navigate AI-related uncertainty by engaging with both AI chatbots ...