How should services for high-intensity users be organised? A scoping review of published literature with recommendations for future research and delivery of care
Published online on February 18, 2026
Abstract
JRSM Open, Volume 17, Issue 2, February 2026.
AbstractObjectiveHigh Intensity Users (HIUs) of Urgent and Emergency Care (UEC) services account for disproportionately high numbers of Emergency Department (ED) attendances, ambulance journeys and non-elective admissions. This review aimed to assess the ...
AbstractObjectiveHigh Intensity Users (HIUs) of Urgent and Emergency Care (UEC) services account for disproportionately high numbers of Emergency Department (ED) attendances, ambulance journeys and non-elective admissions. This review aimed to assess the ...