From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload
Published online on April 19, 2025
Abstract
Journal of Service Research, Volume 29, Issue 2, Page 207-224, May 2026.
Retailers like Walmart, Target, and Home Depot have adopted Enterprise Resource Planning (ERP), leading to cost savings and efficient inventory and supply chain management. However, some companies, such as Nike, Waste Management, and Lidl, have faced ...
Retailers like Walmart, Target, and Home Depot have adopted Enterprise Resource Planning (ERP), leading to cost savings and efficient inventory and supply chain management. However, some companies, such as Nike, Waste Management, and Lidl, have faced ...