The Easier, The Better? How Payment Services Influence the Usage of Offerings
Published online on July 08, 2025
Abstract
Journal of Service Research, Volume 29, Issue 2, Page 243-258, May 2026.
Mobile payment services have gradually replaced traditional payment services (e.g., cash) and have become mainstream in some countries (e.g., China and Sweden). Prior research has mainly focused on comparing traditional payment services (e.g., cash and ...
Mobile payment services have gradually replaced traditional payment services (e.g., cash) and have become mainstream in some countries (e.g., China and Sweden). Prior research has mainly focused on comparing traditional payment services (e.g., cash and ...