The Impacts of Supervisor Support on Employee Service Performance: A Change Perspective

Xin Liu, Jih-Yu Mao, Dan Ni, Jing Quan, Xiaoming Zheng, Renmin Business School, Renmin University of China, Nottingham University Business School China, University of Nottingham Ningbo China, School of Business, Sun Yat-sen University, School of Management, Chongqing University of Technology, School of Economics and Management, Tsinghua University

Journal of Service Research

Published online on November 07, 2024

Abstract

Journal of Service Research, Volume 29, Issue 2, Page 189-206, May 2026.
Predominantly based on a static perspective, existing studies have documented that supervisor support is a key facilitator of front-line employees’ service behaviors. Incorporating a change perspective, our study examines the effects ofdaily shiftand...