Witnessing Consumer Incivility Toward Service Employees: Pity, Support, and Tipping Behavior
Published online on January 27, 2026
Abstract
Journal of Service Research, Ahead of Print.
While organizational scholars have established a strong base of research on workplace incivility, one understudied aspect is how witnessing incivility directed toward employees affects the witness’ actions. This research seeks to close this gap by ...
While organizational scholars have established a strong base of research on workplace incivility, one understudied aspect is how witnessing incivility directed toward employees affects the witness’ actions. This research seeks to close this gap by ...