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Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis

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Journal of Hospitality & Tourism Research: The Professional Journal of the Council on Hotel, Restaurant, and Institutional Education

Published online on

Abstract

Hospitality Education and Research Journal, Volume 13, Issue 3, Page 203-213, August 1989.
The purpose of this paper is to explore the applicability of Importance-Perform ance Analysis (IPA) technique in the formulation and evaluation of tourism policy. The authors discuss the use of this survey research technique and the key elements in the ...