Staff experiences of implementing patient-initiated follow-up (PIFU) in the NHS in England: findings from a rapid qualitative evaluation

Cyril Lobont, Rachel Hutchings, Stuti Bagri, Nadia Crellin, Theo Georghiou, Stephanie Kumpunen, Jenny Negus, Pei Li Ng, Camille Oung, Angus I G Ramsay, Sarah Reed, Chris Sherlaw-Johnson, Research and Policy, The Nuffield Trust, Department of Behavioural Science and Health, University College London, Patient and Public Representative, University College London

Journal of Health Services Research & Policy

Published online on January 31, 2026

Abstract

Journal of Health Services Research & Policy, Ahead of Print.
ObjectivesThe NHS in England has introduced various innovations to keep up with the growing demand for elective care, one of which is patient-initiated follow-up (PIFU). This evaluation sought to understand staff experiences of implementing PIFU.MethodsWe ...