The distant, the capable and trustworthy, and the digitally skilled—the production of client roles in municipal activation and social assistance services using automated decision-making
Journal of European Social Policy
Published online on June 16, 2025
Abstract
Journal of European Social Policy, Ahead of Print.
While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the ...
While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the ...