How context matters: Human oversight of automated decision-making systems in welfare administration
Journal of European Social Policy
Published online on July 28, 2025
Abstract
Journal of European Social Policy, Ahead of Print.
This article examines the capacity of frontline staff to oversee automated decision-making (ADM) systems, which are increasingly used in digital welfare states to make life-altering decisions. While prior research had focused on cognitive limitations that ...
This article examines the capacity of frontline staff to oversee automated decision-making (ADM) systems, which are increasingly used in digital welfare states to make life-altering decisions. While prior research had focused on cognitive limitations that ...