Are case managers willing to entrust counseling tasks to artificial intelligence? The role of administrative discretion, client interaction, and technology attitudes

Martin Dietz, Christopher Osiander, Mareike Sirman-Winkler, Markus Tepe, Institute for Employment Research , of the German Federal Employment Agency , WZB Berlin Social Science Center, SOCIUM Research Center Inequality and Social Policy, University of Bremen

Journal of European Social Policy

Published online on November 12, 2025

Abstract

Journal of European Social Policy, Ahead of Print.
This study investigates case managers’ willingness to entrust counseling tasks to decision-support systems using Artificial Intelligence (AI). We theorize three factors influencing this willingness: the discretionary nature of the task, the salience of ...