Citizens’ appeals classification using a mixed method: A case study of Yichang government public service hotline data
Published online on January 21, 2025
Abstract
Information Development, Ahead of Print.
The study investigated the automatic classification of citizens’ appeals from the “12345” service hotline in a Chinese local government. The approach employed a mixed method with Large Language Models (LLMs) and word embeddings, specifically using ...
The study investigated the automatic classification of citizens’ appeals from the “12345” service hotline in a Chinese local government. The approach employed a mixed method with Large Language Models (LLMs) and word embeddings, specifically using ...