Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention
Published online on December 19, 2024
Abstract
Global Business Review, Ahead of Print.
The application of artificial intelligence is growing rapidly in the hospitality industry. Therefore, understanding guests’ emotions and the services provided by service robots is critical to assessing guests’ revisit intentions in robotic hotels. Data ...
The application of artificial intelligence is growing rapidly in the hospitality industry. Therefore, understanding guests’ emotions and the services provided by service robots is critical to assessing guests’ revisit intentions in robotic hotels. Data ...