Effect of COVID-19: Understanding Customer’s Evaluation on Hotel and Airline Sector—A Text Mining Approach
Published online on July 08, 2022
Abstract
Global Business Review, Ahead of Print.
The travel and tourism sector is one of the most impacted sectors during the COVID-19 pandemic. Existing limited studies often focused on assessing the flow of travellers and economic patterns. However, scant work evaluates customers’ perceptions and ...
The travel and tourism sector is one of the most impacted sectors during the COVID-19 pandemic. Existing limited studies often focused on assessing the flow of travellers and economic patterns. However, scant work evaluates customers’ perceptions and ...