Beyond the Human Touch: Exploring the Dynamics of Employees’ Trust in Human and Robotic Managers
Published online on April 15, 2026
Abstract
Cornell Hospitality Quarterly, Volume 67, Issue 3, Page 336-356, August 2026.
As artificial intelligence reshapes managerial roles, understanding how employees evaluate human and robotic managers has become increasingly important in hospitality. Through a scenario-based experiment, this study investigates how managerial skill level ...
As artificial intelligence reshapes managerial roles, understanding how employees evaluate human and robotic managers has become increasingly important in hospitality. Through a scenario-based experiment, this study investigates how managerial skill level ...